Strategic user experience design to put real people at the heart of your product.
I help startups and small, but mighty businesses to create exceptional digital products. Whether you need a website or an app, I can work with you to ensure everything you design is customer-focused, leading to happier users and more profitable businesses.
Everyone I work with is unique so I tailor my approach to fit you and your business’ needs. The result is: happy clients, effective solutions and efficient processes, designed to create the best possible outcome for each and every project.
The centre of any high-performing website or app is a thoroughly-explored UX strategy and a killer UX design to bring it to life. We’ll explore your audience, product and business to create something highly effective that your customers will return for.
Half the battle when creating a product is knowing the right problem to solve. With sessions to learn about your audience, set a direction for your product, and collaborate on design ideas a focussed, a workshop can move your project forward and deliver actionable results.
Nottingham-based life sciences startup PHARMASEAL approached me to facilitate a four-day Design Sprint to design a cornerstone feature of their clinical trial management product.
Working with Product Director Ricky Lakhani and his team, we unpacked the challenges PHARMASEAL were facing, explored their users’ journey, and collaborated on a best-fit-for-launch design solution.
At the end of the Sprint the team were equipped to build the solution into their existing product, ready for introduction to their customers.
Tom set about understanding our problem, our market fit, and set out a structure-yet-flexible approach to help us meet our goals. Working through a Design Sprint with Tom could not have been a more fun, productive and engaging experience.
Ricky Lakhani
Director of Product Management, Pharmaseal
I worked with Project Manager Jess Salisbury to design an end-to-end app concept for a new finance product. Translating existing high-level concepts and user flow, I created a wireframe prototype demonstrating the product’s intent and user journey to key stakeholders within and outside the business.
Following our project’s completion the concept prototype aided Jess' team in successfully securing investment funding to move the product into the next phase of development.
It was a pleasure working with Tom to realise our product concept. He grasped what we were looking to achieve and carved a clear path to the outcome we needed. Tom facilitated highly productive sessions with a short deadline. I had complete trust in him to take the project forward.
Jessica Salisbury
Project Manager, Tully
Spotlight’s directors Tom and Tim initially approached me to help them better understand one of their key customers. As an engineering-led company, both directors understood that bringing user insight and real-world feedback into their could transform their processes for the better.
To date, we have run numerous discovery workshops and co-design sessions which have directly enhanced their software offer and delivered real value for their customers.
Tom not only tried to understand what makes the project tick, but what makes us tick as individuals. He has the ability to make everyone feel open and honest about their project. The sessions were tailored to our needs and really helped us to understand much more than we thought we knew initially.
Spotlight Data Customer
Discovery Workshop, 2019
I work with a collective of exceptional businesses and individuals to ensure my clients have the skills they need to launch their digital products.
Phil and his team at Userfy are experts in user research and product testing, helping businesses improve their offerings using critical insights and data.
userfy.co.uk
Christopher is an expert strategist, designer, and writer who works with businesses of any scale to create innovative strategies for their digital products.
mrmurphy.com
With over two decades in the industry, Chris is a highly experienced designer and developer with a focus on eCommerce.
madebydowson.com
Ian is a talented technical architect, product strategist, and has over 15 years' experience in both front and back-end development.
geekcubed.orgBeyond his clear abilities as a designer, Tom’s strengths lie in his communication skills on a personal and professional level. I felt confident that he could deliver what I wanted from our very first meeting. The passion and energy he has for his work is infectious.
Jon Mahoney
Director, Digital Health Startup
Every great relationship starts with a conversation; ours should be no different.
I’d love to talk with you about your business, and the design or strategy challenges you’re facing. You are welcome to book some time in my diary for a no-obligation chat or send me an email to get your next great conversation started.